Privacy Notice
This site is operated by EpiCare Limited
By using this site, you accept the Privacy Notice set forth below. If you do not agree with these policies, discontinue using this site immediately.
This Privacy Notice is applicable to the information provided by the user to epicare.co.tz. The Privacy Notice explains how we collect, use, retention, share and protect information when you visit our website or interact with us online.
Statement
EpiCare Limited is committed to protecting your personal data and ensuring that your personal information is handled in accordance with the United Republic of Tanzania Personal Data Protection, 2022, and its regulations. All questions and comments relating to our privacy policy should be directed to EpiCare Limited through contact us (link to enquiry@epicare.co.tz) page.
Personal data collected
EpiCare Limited collects and processes personal data to facilitate provision of EpiCare Limited services to our customers and can be collected either in person, over the phone, by email, or via our website. We collect the following personal data:
- Identity data including name, date of birth, marital status, gender, national ID, passport and signature.
- Contact information including telephone number, postal address, physical address and email address.
- Financial data including tax identification number (TIN), bank account details, billing address, payment information service plans and usage details.
- Customer support interaction such records of customer service operations/interactions (phone call, chat logs, emails).
- Marketing preferences such information regarding how customers wish to be contacted for marketing purposes, consent management for promotional communications.
- Social media information such as data collected through EpiCare’s social media accounts.
- While visiting our website, the server will record the following: IP address, date and time of the visit, type of internet browser used, the URL of any website that you were directed from; and the personal information from your computer when you browse this website will be collected voluntarily.
If personal data is collected by means of a form, an asterisk (*) next to the fields concerned will indicate that the information must be completed. The absence of an asterisk means that the information requested is not compulsory.
Personal usage
We use the data collected for the following purposes:
- To contact you with information relevant to the services that you use or may want to use.
- To respond to your queries, alerts, etc, and send you marketing or promotional messages, relevant to the services that you use or may want to use.
- To perform the contract, we have entered with you.
- To process payment or billing of services or products.
- To improve our website, services, and user experience.
- To comply with any legal or regulatory requirement or for use by our lawyers in connection with any legal proceeding
- Due diligence, identity verification, fraud prevention, security purpose and debt recovery purposes.
Personal data retention
Your personal data will be kept for as long as it is necessary to fulfil the purpose for which it was collected, for the purpose of meeting legal and regulatory requirements or instituting or defending a legal claim.
Personal data information sharing
We may have to share your data with third parties, including third-party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal information outside of the United Republic of Tanzania. We do not sell or rent your personal information to third parties.
Data security
EpiCare has put in place technical and organisational measures to ensure the confidentiality, availability and integrity of personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Personal data legal rights
You have rights under data protection laws and regulations in relation to your personal data. You have the right to opt-out of receiving promotional communications from us and to request access to, correction of, or deletion of your personal information. You have the right to lodge a complaint with EpiCare Limited by contact us (link to enquiry@epicare.co.tz) regarding these rights or contact the Office of the Data Protection Commissioner, the United Republic of Tanzanian regulator for data protection issues.
Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Marketing and targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Please note that some third parties also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies. Examples of these companies are Facebook and Google.
You can find more information about the individual cookies we use and the purposes for which we use them by contacting us (link to enquiry@epicare.co.tz)
Changes in Our Privacy Statement
We reserve the right to change our privacy policy at any time by posting the revised policy on the site. It is your responsibility to check periodically for any changes we may make to this policy. If you do not agree with the changes in our policy, send us an e-mail requesting the deletion of any information you have already submitted, and we will respect your wishes. Your continued use of this site following the posting of changes means you accept the changes.
